Rolf Norrman

About Rolf Norrman

Rolf Norrman is a Service Management Senior Advisor and partner at byBrick Management with an extensive experience in governance and management of IT. He spends his days helping organizations to become "High Class Service Providers” through Service Management practices. Not by doing more but doing different - applying Service Management as the main management discipline. Check out Rolf's LinkedIn profile

The keys to a successful service

How do we define a good service to our customers? One question organizations ask over and over again is: “What is a good service? How do we define a good service [...]

The keys to a successful service 2017-11-01T09:22:01+00:00

The basics of Service Model Implementation

A guide to basic Service Model Implementation Lack of good, efficient and implemented Service Models for delivered services often causes unnecessary quality problems and disturbances in the service delivery, [...]

The basics of Service Model Implementation 2018-05-24T21:53:37+00:00