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The Digitalization Challenge

We all talk about the opportunities and challenges with the digitalization. Gartner even talk about it as having “… moved from the shadows to centre stage, creating winners and losers in all industries and geographies”. Adding to this we have such challenges as “Internet of Things”, “Smart Machines”, “Context-Rich systems”, etc.


Service Model implementation

Lack of good, efficient and implemented Service Models for delivered services often causes unnecessary quality problems and disturbances in the service delivery, leaving the customer very unsatisfied. A Service Model describes how the service providers’ service assets interact with their customers’ assets, and by that create value in the customers’ business.

What is needed to merge ITIL and DevOps?

ITIL Blogseries 2/3 In my previous post I concluded that DevOps and ITIL should both be embraced, this to more successfully engage with the business in order to create value adding services. In a study I performed among Swedish [...]

Have we seen the last of ITIL?

ITIL Blog Series 1/3 During the last year, many of my customers have been asking me not to talk ITIL anymore. ‘…Please tell us how we can use DevOps in order to better meet the customer demands, especially to [...]